If you use Service Profiles for SLA purposes (you can check t-code CRMD_SERV_SLA), then you may be interested in incorporating a recent enhancement to our standard config for Gold Client CRM. A new Client Construct data type named CRM - SERVICE PROFILES has been added and ten master data tables have been associated to it (see details in the screen capture below). For easy copying/pasting, here's the list of tables that have been added:
CDBD_SERWI
CDBD_SERWI_T
CRMD_ESCAL
CRMD_ESCAL_REC
CRMD_ESCAL_RECNO
CRMD_ESCAL_T
CRMD_SERWI
CRMD_SERWI_T
SCOWNER
SCRULES

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