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Thread: License Registration on TANDEM

  1. #1
    ussupport1 is offline US Support
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    License Registration on TANDEM

    Problem:
    Registering a license on a TANDEM machine fails, the following error message is displayed (and logged):

    Failed in gethostbyname()
    Similar error is also displayed when running NAV_UTIL CHECK TCPIP

    Solution:

    The machine's TCPIP HOSTS file contained invalid entries. Fixing the invalid entries in the HOSTS file resolved the problem.

    The HOSTS file contained entries as follows:

    10.10.05.1 MACHINE1
    10.10.06.2 MACHINE2
    10.10.07.3 MACHINE3
    10.10.08.4 MACHINE4
    The third number in each IP address starts with 0 which, due to a known Tandem bug, is treated as an octal (base-8) number. Thus, the last IP address is invalid since 08 is not a valid octal number.

    The fixed HOSTS file looks as follows (no leading zeros!):

    10.10.5.1 MACHINE1
    10.10.6.2 MACHINE2
    10.10.7.3 MACHINE3
    10.10.8.4 MACHINE4

    Further information can be found in the following GCSC knowledge based article:

    Title Application returned "Name does not resolve to supplied parameters." even though the HOSTS entry is valid
    ID 100.0.94755572.4509902
    Created 2003-12-10
    Last modified 2004-04-28
    Problem environment
    Non-Native Socket Library
    T9550G08
    Native Socket Library
    T0372G08
    getaddrinfo()
    HOSTS file
    Genesis Solution 10-030304-4646
    Last edited by DrorHarari; 05-12-2008 at 05:32 AM.
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